Last Updated: August 19, 2026 • 14-Day Customer Satisfaction Guarantee
We want you to be 100% satisfied with our Live2D AI layer decomposition tools. If you encounter issues, we will make it right.
You are eligible for a full or partial refund under the following conditions within 14 days of purchase:
You may cancel your recurring Pro subscription at any time:
Getting a refund is fast and straightforward. Follow these steps:
Email us at [email protected] with the subject line Refund Request - [Your Order / Account Email].
Include your order receipt number (from Polar or Stripe) and a brief description of the issue.
Our support team will review and approve your request within 24 hours. Refunds are credited back to your original payment method within 2–5 business days.
We strongly encourage contacting us directly before initiating a bank dispute or chargeback. We process direct refund requests within 24 hours with no hassle, whereas bank disputes can take 45–90 days to settle.
Have questions regarding your order, receipt, or invoice?
Merchant Support: [email protected]
Merchant of Record Partners: Polar Software Inc. / Stripe Payments
Response Time: Within 24 hours