Back to Live2DLayer Studio
Buyer Protection & Guarantees

Refund & Cancellation Policy

Last Updated: August 19, 2026 • 14-Day Customer Satisfaction Guarantee

14-Day Money-Back Guarantee

We want you to be 100% satisfied with our Live2D AI layer decomposition tools. If you encounter issues, we will make it right.

Request Refund

1.Eligibility for Refunds

You are eligible for a full or partial refund under the following conditions within 14 days of purchase:

  • GPU Processing or Technical Failure: If our AI server failed to decompose your character image, corrupted your PSD export, or produced unusable layers due to system errors, and our support team is unable to resolve it for you.
  • Unused Credit Packages: If you purchased a 20-credit pass or volume package and have not consumed the credits, you can request a 100% full refund within 14 days.
  • Accidental Duplicate Charges: If you were accidentally charged twice for the same transaction due to a network glitch, we will instantly refund the duplicate charge.
  • Pro Subscription Unsatisfaction: If you subscribed to Pro Monthly and find that the advanced 23-layer features do not meet your workflow needs, you may request a refund within 14 days of your initial billing.

2.Subscription Cancellations

You may cancel your recurring Pro subscription at any time:

  • Self-Service Cancellation: Click the billing portal link in your purchase receipt or open the Pricing drawer to cancel future renewals instantly with 0 cancellation fees.
  • Retained Access: After cancellation, your account will remain in Pro status until the end of the current paid billing cycle.
  • No Surprises: You will not be billed again after cancellation.

3.How to Request a Refund

Getting a refund is fast and straightforward. Follow these steps:

1

Send an Email

Email us at [email protected] with the subject line Refund Request - [Your Order / Account Email].

2

Provide Order Details

Include your order receipt number (from Polar or Stripe) and a brief description of the issue.

3

Fast Processing & Payout

Our support team will review and approve your request within 24 hours. Refunds are credited back to your original payment method within 2–5 business days.

4.Chargebacks vs Direct Assistance

We strongly encourage contacting us directly before initiating a bank dispute or chargeback. We process direct refund requests within 24 hours with no hassle, whereas bank disputes can take 45–90 days to settle.

5.Contact Support

Have questions regarding your order, receipt, or invoice?

Merchant Support: [email protected]

Merchant of Record Partners: Polar Software Inc. / Stripe Payments

Response Time: Within 24 hours